Do you enjoy helping to develop successful teams? Do you want to put the customer at the heart of everything you do? As an Assistant Cluster Manager based in the Brentwood branch of the Saffron Building Society you will have the opportunity to make a real difference to both staff and customers. The cluster of branches you will cover includes Bishops Stortford and Ware branches which you will be expected to travel to as well, so you need to have your own transport. You will also be able to attain a professional qualification fully supported. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.
The day-to-day role:
- Improving the customer journey by achieving excellent, swift, efficient and error free management of customer’s transactions and administration, keeping the customer informed of any delays or issues.
- Adding value to the customer and the Society by achieving first contact resolution.
- Assisting the Branch Manager by proactive organisation of team’s telephone, webchat, and administrative work queues, ensuring customers receive service as quickly and efficiently as possible.
- Enhancing the Society's image, presence and reputation, treating each customer in accordance with defined standards, maximising customer satisfaction by ensuring that customer needs are matched to Society services wherever possible.
- Escalating to the cluster manager complex cases, to aid in identifying and addressing training & development needs.
- Providing support to team in undertaking end to end Member transactions and administration that results in service that stands out for all Members.
- Enabling branch activities in the absence of the Branch Manager.
To be successful:
- Be able to work on-site Monday to Friday with alternate Saturday mornings (paid at time and a half)
- Previous experience in a customer facing role with excellent communication skills.
- Previous financial services experience
- Preference for the ability to drive.
Benefits:
- Recognition Scheme
- Annual bonus scheme
- Physical, mental, and financial wellbeing support
- Pension, Life Assurance & Income Protection
- Holiday exchange
- Cycle to work scheme.
and lots more
If you would like to join a diverse and supportive employer, click the apply button now!