Service Desk Analyst
Mansfield
£depending on experience
Our client is seeking an experienced, IT support individual to join their dedicated IT team. The role is reporting to their IT Team Leader, providing support across all aspects of their IT infrastructure, software and hardware.
This is a permanent opportunity, working predominately from their head office in Mansfield. There are shift patterns attached to the role which are: Monday – Friday (8-4, 9 – 5 and 10-6), with Saturday working on a rotational basis. The Saturday rota is 2 – 3 per month, with the hours being 8.00 am – 12.15 pm (paid at time and a half) and if you are required to work further hours after 12.15 pm, this would be paid at double time.
Due to the nature of the role, and occasional travel to other sites, you must have access to your own vehicle.
Responsibilities of the Service Desk Analyst are:
- Effective support of Service desk and Infrastructure; both on premises and cloud hosted environments.
- Ensure Incidents, Requests are resolved within service level agreements, avoiding any unnecessary delays.
- Monitor and respond to alerts in all IT systems within your area of responsibility.
- Support annual Disaster Recovery testing to ensure that all systems can be recovered within the defined time frames.
- To install and configure Endpoint & Server Software & Hardware
- To liaise with 3rd parties regarding the purchasing of equipment and infrastructure support.
- Effectively manage the delivery of services provided by 3rd party suppliers and escalate where required.
- Administration of VMware, Windows 10 / 11, Windows Server 2016+, Active Directory, Entra ID (Azure Active Directory), Group Policy, Exchange 365, Intune and SharePoint.
- Networking skills (Familiarity of TCP/IP, DNS/DHCP, SSLVPN, Patching, Wireless connectivity, Firewall configuration).
The successful individual will possess:
- Qualification in an IT related subject
- An ITIL Foundation Qualification would be desirable
- Experience working within an IT Support role
- A strong understanding of IT Systems and Microsoft Packages, and an understanding of network infrastructure.
- Financial Services/Regulated environment experience would be highly desirable, but not essential